High-Level Data Encryption
All your personal information and transaction data is protected with 256-bit SSL encryption. Data is never stored in plain text and is only accessible by authorised systems.
No Data Sales
Rezeki88 has never and will never sell, rent, or exchange your personal data to any third party for marketing or commercial purposes without your consent.
Data Control in Your Hands
You have the right to access, update, or request deletion of your personal data. Contact our support team and we will process your request within the stipulated timeframe.
Transparent Cookie Usage
We use cookies solely to improve your browsing experience and ensure the platform functions properly. You can manage cookie settings through your browser at any time.
Secure Data Storage
Your personal data is stored on servers protected by strict access controls. Our monitoring system operates 24/7 to detect any unauthorized access attempts.
PDPA Compliance
Rezeki88 complies with the Malaysian Personal Data Protection Act (PDPA). All data processing is carried out in accordance with the established legal guidelines to safeguard your rights.
Introduction
Rezeki88 values the privacy of every member who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the website, mobile app, and all services provided under the rezeki88 brand.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering and using the rezeki88 platform, you agree to the data processing terms as set out in this policy.
If you have any questions about your privacy or how we handle your personal data, you can reach our support team via the live chat available on our platform.
Information We Collect
Rezeki88 collects various types of information depending on how you interact with our platform. This information is divided into two main categories:
A. Information You Provide Directly
- Full name, date of birth, and gender upon account registration.
- Active email address and mobile phone number.
- Bank account details for deposit and withdrawal purposes.
- A copy of your identity document (KYC), such as an ID card or passport, when requested.
- Residential address details for identity verification purposes.
B. Information Collected Automatically
- IP address, device type, operating system, and browser version used.
- Gaming activity data including dates, times, game types, and betting amounts.
- Financial transaction records including deposits, withdrawals, and bonus history.
- Login and logout data including timestamps and general geographic location.
- Cookie data and session information generated during your use of the platform.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account registration & KYC | For the duration of the active account + 7 years |
| Financial Data | Transaction processing | 7 years (legal requirement) |
| Technical Data | Security & improvements | 12 months |
| Game History | Audit & disputes | 5 years |
| Cookie Data | User experience | Up to 24 months |
How We Use Your Data
All information collected by rezeki88 is used only for legitimate and necessary purposes. The following are the primary purposes for which your personal data is used:
- Account Operations: Create and manage your account, process logins, and ensure secure access to the platform.
- Transaction Processing: Verify and securely process all deposits and withdrawals through integrated payment methods.
- Identity Verification (KYC): Fulfil anti-money laundering compliance requirements and verify member age eligibility.
- Platform Security: Detect and prevent fraud, account abuse, and other unlawful activities that may compromise the platform.
- Customer Support: Resolve member enquiries, complaints, and disputes more effectively.
- Service Improvement: Analyse usage patterns to improve the gaming experience and platform interface.
- Important Communications: Send account-related notices, system updates, and relevant promotional information (with your consent).
Sharing Information with Third Parties
Rezeki88 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with carefully selected parties:
- Payment Service Providers: Required financial information is shared with integrated payment gateways to securely process your transactions.
- KYC Service Providers: Identity data is shared with trusted third-party identity verification services to meet compliance requirements.
- Legal Authorities: rezeki88 will comply with any court orders or lawful directives from Malaysian authorities requiring the disclosure of information.
- Technical Infrastructure Providers: Minimal technical data is shared with cloud and hosting service providers bound by strict confidentiality agreements.
All third parties we work with are bound by data protection agreements that prohibit them from using your information for any purpose other than what is specified in the service agreement.
Data Security and Protective Measures
Rezeki88 continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. The technical and organisational measures we employ include:
- Data encryption using TLS 1.3 protocol and AES-256 encryption for stored data.
- Intrusion detection systems (IDS) and multi-layered firewalls operating 24/7.
- Role-based access controls ensuring only authorized staff can access your data.
- Regular security audits conducted by independent experts to identify and address system vulnerabilities.
- Automated daily encrypted data backups to a separate location.
- Mandatory data security training for all staff who handle personal data.
Cookies and Tracking Technologies
The rezeki88 platform uses cookies and similar tracking technologies to ensure a smooth and personalised user experience. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
- Performance Cookies: Collect information on how you use the platform to help us improve site performance and speed.
- Functional Cookies: Save your preferences such as language and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps us understand aggregated usage patterns to make better-informed platform improvement decisions.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.
Your Rights Under This Policy
As a rezeki88 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Update or correct any inaccurate or outdated personal information.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
Request that we restrict how we process your data under certain circumstances.
Right to Data Portability
Receive your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days of receipt, in accordance with Malaysia's PDPA requirements.
Data Retention and Deletion
Rezeki88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Retention periods vary depending on the type of data:
- Active account data is retained for as long as your account remains active on the rezeki88 platform.
- After account closure, identity and financial data is retained for seven years to meet audit and legal requirements.
- Technical logs and session data are retained for 12 months before being automatically deleted.
- Customer support communication history is retained for three years for reference and training purposes.
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.
Links to Third-Party Services
Rezeki88 may contain links to third-party services or content such as game providers, payment processors, and technical support services. Our Privacy Policy applies to the rezeki88 platform only.
We are not responsible for the privacy practices of any external websites or services you may access through links on our platform. We recommend reading the privacy policy of each third-party service before providing them with any personal information.
Amendments to the Privacy Policy
Rezeki88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via a platform notice or registered email at least 14 days before taking effect.
The date of the latest update will always be displayed at the top of this document. Your continued use of the rezeki88 platform after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
FAQ — Privacy Policy
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